The customer is entitled to the statutory withdrawal period of 14 calendar days. The period starts on the day after the delivery of the good or the conclusion of the service contract.
A kitchen appliance may not be tested because it leaves traces of use. The customer will be held liable for the depreciation of the goods resulting from handling of the goods beyond what was necessary to determine the characteristics and verify the proper functioning of the goods.
If the customer makes use of the right of withdrawal, the customer must return the goods received as soon as possible and no later than 14 days after the customer has informed the seller of his/her decision to cancel the purchase.
The customer pays the costs of returning the goods, unless stated otherwise.
In some cases, the right of withdrawal cannot be invoked: an order of customized goods, ordering sealed goods for health or hygiene reasons that are unsealed after delivery, the reservation of a training if not canceled 48h before the start.
However, if one of the parties does not fulfill its contractual obligations, the other party has the right, after notice of default, to either suspend its obligations or to dissolve the agreement without judicial intervention, if no or no useful action is taken on the notice of default within eight working days.